inspHire: rental software experts

Work smarter not harder with inspHire rental management solutions

2nd Mar 2010

Selling on service is key when a market is already rate sensitive and most companies are renting out at similar rates. The key to success is to deliver a high level of service to the clients with minimal costs. One of the ways to do this is to work smarter not harder and this is where inspHire have focused time, resource and development. If a client needs a proof of delivery or has a query about a recent or ongoing rental they can self-serve by logging on to the inspHire WebPortal and getting the Proof of Delivery or copy invoice themselves allowing customers to download copy test certificates or instruction manuals at their convenience. inspHire CRM will ensure our customers can be in constant contact with both existing and prospective customers to ensure they are delivering the right service.

Transparency to the customer is what rental companies are being asked for by their customer base and this can be provided using modern day technology and with very little effort. For example, if it’s assumed that all rental companies are offering equipment at the same rate, the only defining factor can be service. The rental company that delivers and collects the correct equipment, on time and with less downtime due to well maintained equipment has a significant advantage over competitors and will play a part in influencing a customer choice of rental supplier.