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Lifting Gear Hire London Lifting Gear Hire London

Lifting Gear Hire London

“we are very pleased with the service inspHire offer. I cannot fault what they do for us, inspHire are a phenomenal company to deal with and I wish everyone was just like them!”.

Background

Lifting Gear Hire London are a hire company who specialise in the supply of all site safety and lifting equipment to the plant and movement industry. With a team that are heavily experienced in the construction industry they are able to design and fabricate lifting equipment for customers based in London and the surrounding areas. 

Issue

Before Lifting Gear Hire London made the transition to inspHire they were tracking their assets using Microsoft Excel. This was an extremely long, inefficient, time consuming process. Serving their customers well became increasingly hard, having to use so many spreadsheets. They decided what they needed was a software package that could be tailored to them, designed by a company who listens to their suggestions then puts them into practice. Building the perfect solution just for them.

Solution

inspHire became an integral part of Lifting Gear Hire London’s operations. After a hugely successful implementation and thorough training. They understood the system and were ready to get going. “Having someone come down, sit with you and go through the whole system really makes it understandable”. Lifting Gear Hire London say they can’t believe how quickly issues are resolved and the service they receive from the inspHire team. “Any issue raised by phone or email has been solved within the hour’.  

Since Lifting Gear Hire London have been using inspHire they have noticed a huge change in how well they can serve their customers. It’s made their job a lot easier, being able to tell customers there and then everything they need to know, previously they had to wait an hour to get a call back. The improvement has been that great, even their own customers have noticed.

Lifting Gear Hire London said “we are very pleased with the service inspHire offer. I cannot fault what they do for us, inspHire are a phenomenal company to deal with and I wish everyone was just like them!”.