Mayday Plant Hire uses inspHire

Mayday Plant Hire

A Bit About Mayday Plant Hire

Since 1997, Mayday Plant, has been providing Greater London and the Southwest with top quality plant and tool equipment. Their aim, as a business, is exactly the same now as it was then, to provide top quality equipment and service at a competitive rate. With a great focus on customer service, they are firm believers that satisfied customers are an essential ingredient to building a successful business. Mayday are also able to offer account customers access to hire of equipment nationally thanks to their membership in numerous trade associations as well as ‘the hire network’.

Mayday Plant Hire uses inspHire

“We can rest easy knowing that the system that is critical to the way we run our business is not only robust, but is backed by an incredibly knowledgeable and well-resourced support team. Simply stated, inspHire has always and continues to do everything the we need it to do”.

Derek Blow, Director, Mayday

The Issue

Before turning to inspHire back in 2000, Mayday were predominantly using a manual, paper-based process and occasionally entering information into a computer system. As the business grew, the system became incredibly difficult to manage. Managing Director at Mayday, Derek blow said, “Administering the system became a full time occupation for one of our staff members whose skills and expertise, we felt, could be much better utilised if we were to invest in a comprehensive ‘front office’ system”.

As there was a lack of development from their previous software provider, Mayday were more cautious when it came to looking for another system. As they began their search for a new hire management solution, they knew exactly what they were looking for and drew up a list of requirements. The system needed to be user friendly and easy to pick-up. They wanted reassurance on data back-up and the promise of on-hand customer support team that could swiftly resolve any arising issues. “I wanted to be certain that whichever supplier we used, would continue to invest in the software and its development. For the substantial level of investment we were due to make, I wanted a long term commitment from our supplier”, Derek said.

The Solution

After much research and deliberation inspHire Office was the hire management solution selected by Mayday. Over 17 years on, inspHire still plays an integral role in the running of Mayday Plant. Derek told us, “Over the years, we have seen and benefitted from the continuous development of inspHire. Our operations have drastically changed since we first implemented the system, the business has grown alongside our fleet and customer base. Thanks to inspHire’s versatility and easy-to-use features, we’ve never had any issues with our system during our expansion”.

Recently, Mayday have decided to take their processes to the next level and are looking forward to implementing inspHire Mobile. “Being able to keep track of workshop jobs as well as deliveries, collections and exchanges using a hand-held device is going to revolutionise the way we work. We see this progression as the next essential step in improving the service we provide.