inspHire: rental software experts

HigherAccess

Background
Based in Ramsbottom, Lancashire, HigherAccess is the UK’s largest multi brand operator of tracked access platforms.

The Issue
HigherAccess used a T-Card system to track and monitor machine movements with which they encountered numerous problems. Primarily the system didn’t provide them with enough information and staff had to be present in the office to use the system.

When Higher Access first started looking for a hire management solution they had certain pre-requisites in mind. Firstly, they wanted a software provider which understood about their industry, had a solid and long standing reputation in the industry for providing hire management software packages to their peers and a company that could provide immediate remote assistance should they have any issues. The last point was absolutely key to HigherAccess, as they were aware of how exposed they would be should the system fail due to user error etc.

In terms of the product itself, HigherAccess required a hire management package that was relatively easy to implement and use on a day to day basis. They also had a requirement for a package that they could grow into as the needs of their business changed.

The Solution
HigherAccess selected inspHire Office Edition.
“inspHire met all our requirements; we chose it because we felt it was the best offering around and one which had been adopted by all manner of companies. When we first looked at inspHire we knew we wouldn’t be able to utilise a number of the features immediately but over time we would require this additional functionality i.e. service and repair. The implementation process was exceptional and the training was comprehensive and easy to understand.

inspHire allows us to have an immediate handle on what is happening within the business in an easy to access format. It has had a very positive effect upon our business. We are in a much better position to know what equipment we have available for hire, where it is, what state of readiness the equipment is in and how the machines are being utilised. We have also just ordered the inspHire CRM package which will enable us to manage our existing customer base in a more effective manner along with helping us to develop our prospect client base.

We also consider that inspHire has helped us to present a more professional offering to our customers, from being able to give accurate information at enquiry stage through to the paperwork they receive from us.

We cannot rate the system highly enough, we would have no hesitation in recommending both inspHire the company and the product offering”.
Paul Hyde, HigherAccess.