inspHire: rental software experts

KidsTravelLite

Background

KidsTravelLite.com is a one stop shop for children and baby equipment hire needs in Cyprus  offering easy on-line booking, free delivery, no damage deposit, quality branded products and the best service on the island.
KidsTravelLite.com is owned by two parents who have experienced the horrors of a car rental company’s idea of a 'safe' car seat along with the suitcase full of 'just in case' baby equipment. Having removed themselves from the corporate world in London and relocated to Cyprus, they believe they can use their past experience to enhance family holiday experiences.

The Issue

As a new business, KidsTravelLite.com researched the competition and found many used excel spreadsheets or manual systems, but they were determined not to fall into the trap of not being able to track their stock and customers efficiently.
Having worked previously in small and large businesses they had seen the problems associated with the growth of a business, and as they were new to the market they were aware that they had to be smarter and faster than the competition and not let slow and disorganised processes get in the way.
“Researching the market was a very interesting exercise, there were plenty of ‘freeware’ products around that turned out not to be free at all! Then there were the cheap software solutions based mainly in the USA that seemed to not be completely focused on equipment hire and wanted to be all things to all people, but the serious question was how I was going to get support for the product. We were looking for a company that understood the ‘hire’ business, that could provide a proven support structure and product training, the products look & feel had to be completely up to date (not some DOS to Windows rehash) and most importantly listen to what KidsTravelLite.com needed to achieve now and grow with us” ,

The Solution

KidsTravelLite.com selected inspHire Office Edition.

“inspHire covered all of our requirements;  good expandable product; was only in the hire software business (not an add-on to some vacation rental software) and were professional, responsive & fun to deal with.
inspHire were very adaptable to fit an implementation & training strategy to our timescale given we were relocating to Cyprus, within 4 weeks to set up the business, all the team did their bit to achieve the tight timescales
inspHire has allowed us to offer a more than professional service from scratch in a new start business, we are in control of our stock, our orders, delivery & collection (no back of a fag packet here!)
 It has made us very efficient, after the initial learning curve, this allows us to spend time where we need to which is finding new business and consolidating existing relationships.  It also ensures we have enough stock at the busy times of year and not over promising our capability.
Our customers love how organised we are, property management & holiday rental agents know that with KidsTravelLite.com the equipment their customers require will be delivered & collected on time making sure they have one less problem to deal with. Direct customers ordering via the website receive professional invoices & full instructions for their holiday arrival, ensuring they are fully informed thereby reducing their stress (travelling with small children has to be close to death & divorce on the stress scale!) “

David Pitts, Managing Director, KidsTravelLite.com