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Cloud Rental Operations Manager

Department: Manager - Tech Special

Location: Nottingham, UK

Position: Full Time


inspHire (part of KCS Group) is a leading provider of hire and rental software to businesses of all sizes, across the globe. With industry experience surpassing 20 years, inspHire has developed a variety of products that have been designed specifically to allow rental businesses to streamline processes, maximise equipment utilisation and increase profitability. 

We are looking for a self-motivated and results-driven Cloud Rental Operations Manager to direct and manage our organisation's cloud rental software business division activities and to develop and implement effective business strategies focusing on around the customer success team, development and product direction.  An improvement mindset is critical to this role so you may have a PMO or process improvement background.  

You will also manage the growing Customer Service Team (6 employees at present) for personal and career development as well working with sales and Development teams.  The business needs someone to bring together an already highly functioning developing team and help them with direction. The organisation is renowned for its high levels of customer care with exceptional levels of service – great to inherit and develop.  We’d like you to be a guiding hand with motivation and focus. You will be responsible for nurturing key clients and dealing with customer requirements and communications

There will be a requirement to liaise with other areas of the business to ensure sharing of information and ideas.  You will need to evidence proactive leadership and vision in directing business functions, which will assist our organisation in maintaining relationships with clients, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. 


Roles and responsibilities 

  • Responsible for the operational activities of the Cloud Rental division.
  • Management of Customer Success teams working on Current-RMS and OnRent globally.
  • Maintaining and developing relationships with key accounts.
  • Onboarding and development of new starters and the existing team.
  • Liaise with the Product and Development teams on the delivery of new features to the customer base.
  • Manage operational systems like Stripe, Chargebee, and Intercom for both Current and OnRent.
  • Responsible for the updating of the terms and conditions working with the KCS legal team.
  • Work with the technical authors working on Current-RMS and OnRent.
  • Create and manage the support handbook for the Current-RMS and OnRent teams.
  • Be responsible for maintaining superior customer service levels whilst promoting an inclusive positive attitude to the whole company and its customers.
  • Ensure on going comms with teams and leaders and that your business area remains aligned to its goals.
  • Confident at generating appropriate reports and delivering presentations.


Cloud Operations Manager Requirements

  • Good knowledge of different business functions and processes.
  • Strong and effective leadership.
  • Excellent communication skills.
  • Highly organised.
  • Good interpersonal skills.
  • Meticulous attention to detail.
  • Working knowledge of software version control.
  • Knowledge of software development life-cycle processes that are variants of Agile and Scrum practices (iterative releases, daily build/test, code inspections etc).


If the above role excites you and you think you’ve got what it takes, then please apply here.

Working With

inspHire partners

Winner

inspHire won the HAE Supplier of the Year 2016 Award

All rights reserved to inspHire Ltd.