The New inspHire WebPortal
Jan 10, 2017
We’ve given inspHire WebPortal a brand new look and added loads of new features, bringing you and your customers even greater benefits. This powerful new product allows your customers to self-serve 24/7, reducing your input and extending theirs.
Designed to help you give even better customer service and increase brand loyalty, inspHire WebPortal gives your customers access to key information such as existing and historical contracts as well as all associated documents like invoices, delivery notes, rates paid, quantities ordered and test certificates.
Benefits to your customer
Whether or not your hire desk is open inspHire WebPortal will help you to provide fantastic levels of customer service. Give customers access to your online catalogue allowing them to request equipment hire at their own leisure.
Give customers the ability to extend or end their hire contracts: If a customer knows that their job is going to run over and they need the equipment longer than specified, they can quickly request to extend the contract or if they’ve completed the job early and are no longer using the hired equipment, they can end the contract and return the hire item.
Customers will also be able to access their key account information and run their own reports, such as; ‘what’s out where’, ‘contract status’ and ‘contracts due to end’ reports giving your customer more control and allowing them to regularly inform you if the status of your equipment needs to change.
Benefits to your business
Hire desk staff will have the ability to view customer contract history and equipment availability as well as access to all associated documents such as; invoices, delivery notes, rates paid, quantities ordered and test certificates allowing them to make informed decisions quickly. Integrating seamlessly with inspHire, WebPortal will increase productivity reducing time spent manually taking enquiries to simply converting requests to contracts.
Allocate Customer specific rates and discounts within WebPortal and when your customer logs in, they will see their agreed rates rather than the standard hire charges. Staff will spend less time answering queries, contracts will be easier to process and clients know what they’re getting and the exact price they will get it at.
WebPortal is extremely easy to use, administer and manage. The equipment catalogue will be populated with images and descriptions pulled through from inspHire, so whenever you make a change to images or specifications in inspHire, WebPortal will automatically update, allowing you to spend less time worrying about set up and maintenance and concentrating on the jobs that really matter!
To find out more about WebPortal or any of our other rental management products then please give us a call on 1300 763 707.