A Bit About Seatronics Group
Seatronics Group is a global leader in the rental of Subsea Survey, Acoustic Positioning and ROV Sensors, with customers and established facilities strategically positioned around the world. Continuous investment in the latest hardware has resulted in Seatronics having one of the lowest average age equipment pools, offering the latest technology available from the world’s leading manufacturers.
In short, inspHire has given us the tools to better measure our asset performance and facilitate the next stage of the company’s development and expansion. It has given us the confidence to tackle new development projects, such as new business ventures and accelerating international expansion, in the knowledge that our underlying business application is capable of supporting these activities.
Graeme Ross, Seatronics Group
Seatronics had been using a competitor rental management system prior to switching to inspHire in 2009/2010 and were faced with having to upgrade their legacy system. They were not convinced the upgraded product was completely ready and had ongoing concerns on customer support, so chose to test the market and assess how alternative solutions compared.
Because the rental management application is business critical for them, they went to considerable lengths to satisfy their requirements that both the new supplier and product were well established, responsive and robust. The principal criteria set were:
User Interface had to be simple and easy to use yet have the very extensive functionality Seatronics required for an international business.
User controls, documents and reports had to be re-configurable by themselves without recourse to the rental software supplier.
Seamless integration with an external financial package, and fully auditable.
Bolt-on additional functionality such as CRM, WebPortal and Barcode Scanning.
Future proofing to ensure the software would cope with an expanding, diverse and increasingly global business.
“inspHire Rental Software satisfied us that their system could handle all critical functions as standard thus minimizing the need for additional development. Having passed that test we were impressed with the user interface, the function rich content and the configurability of the system. Possibly the single most important factor however was the customer focused attitude of all the inspHire personnel we had dealings with. We were extremely pleased with both the implementation and the training. Having a dedicated Project Manager covering all our needs ensured the process was as painless as it could have been; a lot of credit has to go to our Project Manager for ensuring everything went as smoothly as it did.
In short, inspHire Rental Software has given us the tools to better measure our asset rental performance and facilitate the next stage of the company’s development and expansion. It has given us the confidence to tackle new development projects, such as new business ventures and accelerate international expansion, in the knowledge that our underlying business application is capable of supporting these activities. Customers have seen improvements in our response times and changes in the way we can deliver bespoke information on hard copy and digital documentation to suit their own internal applications.
They will also shortly see far reaching differences as access to the WebPortal is rolled out.
We live and work in a dynamic business environment, consequently have to cope with constantly changing needs, and we are satisfied that in inspHire we have the partner and product to support our business going forward.”
Graeme Ross - Seatronics Group
- ATR US