Permanent Full Time
Our story began in 1997 when we were first to market a Microsoft Windows-based rental solution. Today, we work with businesses across the globe, offering a portfolio of products that best deliver on simplifying the operations of rental businesses. We’ve always believed in offering the best software and it’s our people that have helped us achieve the unbelievable. Our mission is clear: to make rental simpler everywhere, anywhere, and for everyone.
Your new role
We’re looking for a customer-focused individual to join our fast-paced Helpdesk team based in Nottingham. You will be responsible for providing superior customer support that by answering questions and troubleshooting problems with our products. It would be great if you have some knowledge of an operating system and the architecture of a server. You will share information proactively, act with integrity and transparency and deliver a clear and consistent service that continues to make our client’s lives easier. Clear and concise communication skills are a must.
A busy but fun working environment where you will have the opportunity to progress and develop. Full training will be given to ensure you can hit the ground running!
Day-to-day you will:
- Answer or make calls to inspHire customers to learn about and/or address any issues and software needs.
- Take full ownership of cases, responding efficiently and accurately. Explain possible solutions to problems, and ensure the customer feels supported and valued.
- Identify solutions and preventative measures to improve the overall customer experience.
- Utilise internal systems and keep databases up-to-date.
- Ensure all cases are progressed in line with the inspHire SLO's.
- Proactively share information to distribute knowledge and improve the customer experience.
The Successful Candidate will:
- Deliver quality in everything they do.
- Act with urgency, moving fast to resolve requests.
- Display a positive, can-do attitude.
- Aim to exceed customer expectations.
- Be curious to change, evolve and develop in ways that help us better serve our customers.
- Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner.
- Problem-solve, striving to deliver first-time resolutions.
Role Requirements:
- Good IT skills.
- Knowledge of Microsoft Operating Systems (Server and Desktop Editions).
- Knowledge and experience of Microsoft SQL Server.
- Knowledge of Crystal Reports (Desirable but not essential).
- Knowledge of Sage Accounting Solutions (Desirable but not essential).
The Package:
- Good starting salary with the opportunity to progress.
- Full training and support provided by a very experienced team.
- 25 days annual leave.
- Enrolment into the company pension scheme after probation.
- Spacious offices located just outside of town.
- Lots of support to make sure you are successful.
Join the inspHire family! Apply for this role today.
