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Permanent Full Time


inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.

As Account Manager, you will liaise with internal and external stakeholders to manage several named key accounts within inspHire.


Main Duties and Responsibilities: 

  • It is expected that, as a minimum, you will deliver an agreed annual sales target for the named accounts
  • You will be required to manage and co-ordinate all commercial aspects of the account on a daily basis, with a focus of driving sales and taking more of their IT spend
  • On a monthly basis, you will report and forecast at the sales meeting and via the CRM the activity and opportunity that exists within your accounts
  • You will endeavour to build relationships at all levels within your account and across any parent/sister companies
  • It is expected that much of your time will be spent at your customers’ premises, as well as at the inspHire Office
  • You will be in control of all contractual aspects of our relationship with the customer with the full support of the inspHire business
  • 100% commercial ownership of several named accounts
  • This role will involve liaising internally and externally to manage specific customers and influence solutions.
  • Building relationships at all levels including board, executive and C-level within the accounts
  • Identification and closure of sales opportunities within this account
  • Internal and external management of account to ensure maximum commercial return for inspHire


Skills, Knowledge and Experience:

Essential

  • Strong commercial awareness in all areas
  • Experience of working in sales within a software solution sales environment
  • Excellent technical understanding from an application and technology perspective
  • Demonstrate success in a similar role
  • Excellent communication skills
  • Ability to build effective relationships at all levels
  • Commercially aware
  • Proactive
  • Motivated
  • Can-Do Attitude
  • Ability to accomplish a task and problem solve
  • A valid driving licence with a suitable car for business use 

Desirable

  • Knowledge of ERP or business IT systems
  • Appreciation for all products and services in the inspHire offering


Join the inspHire family! Apply for the role today.

Permanent Full Time


inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.  

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audiovisual and event products. 

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. 

As Project Delivery Analyst, you will work autonomously supporting Project Delivery Specialists through the implementation life cycle, offering support and assistance to customers as required.


Main Duties and Responsibilities:

  • Adhere to the PSG Ways of Working at all times.
  • Conduct installations and server migrations as requested.
  • Conduct PSG activities as requested by the Head of Professional Services.
  • Attend site if it were deemed necessary.
  • Manage open cases in line with team KPI’s.
  • Ensure all project support is conducted in a professional and timely manner.
  • Provide support and guidance for other departments as required.
  • Utilise correct tools and processes as defined by the Head of Professional Services.


Skills, Knowledge and Experience:

Essential:

  • Strong communication skills.
  • Customer service focused.
  • Demonstrable experience in customer service.
  • Problem-solving.


Desirable:

  • Understanding of ERP systems and their delivery
  • Experience with SQL Server databases.
  • Experience with Crystal Reports.
  • Business/commercial awareness
  • IT service awareness
  • IT culture awareness (eg GDPR)
  • Forward-thinking/proactive nature


The inspHire core values you are expected to adopt are:

  • Empathy, patience and understanding
  • Proactivity
  • Promote a positive, “no blame” attitude
  • Promote a teamwork environment
  • Work towards and in line with the company and department mission statements and goals


Join the inspHire family! Apply for this role today.

Permanent Full Time


inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.   

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audiovisual and event products. 

 Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. 

 As Project Delivery Specialist, you will work autonomously implementing the inspHire product suite via on-site or remote sessions. 


Main Duties and Responsibilities 

  • Adhere to the PSG Ways of Working at all times. 
  • Ensure all projects are implemented in a professional timely manner. 
  • Manage multiple projects or varying scope and size simultaneously. 
  • Full implementation life cycle of inspHire product suite. 
  • Training customers both on-site and remote as determined by the project scope. 
  • Prepare and conduct project kick-off meetings both internally and externally. 
  • Monitor, track and report delivery activity and project status both internally and externally. 
  • Manage/document/escalate delivery risks and issues to Head of Professional Services when necessary. 
  • Utilise correct tools and processes as defined by the Head of Professional Services. 


Skills, Knowledge and Experience 

Essential: 

  • Strong organisational and communication skills. 
  • Demonstrable experience in Project Management. 
  • Attention to detail and thoroughness in all aspects of the project life cycle. 
  • Problem-solving.  


Desirable: 

  • Understanding of ERP systems and their delivery 
  • Experience working with an industry recognised project management methodology (eg PRINCE2) 
  • Experience with SQL Server databases. 
  • Experience with Crystal Reports. 
  • Business/commercial awareness 
  • IT service awareness 
  • IT culture awareness (eg GDPR) 
  • Forward-thinking/proactive nature


 Join the inspHire family! Apply for this role today.

Permanent Full Time


Position Overview: 

inspHire & Current RMS are part of the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

Lead the global rental marketing budget and liaise with media vendors and advertisers to negotiate costs and coverage.

Oversee and lead the decision-making in all rental marketing functions.


Main Duties and Responsibilities:

  • Establish and execute goals that meet the Kerridge Rental Divisions strategic objectives.
  • Manage a team of like-minded marketing colleagues, ensuring projects are delivered on time and within specification.
  • Provide a clear development pathway for your team and help coach them to reach their own aspirational goals.
  • Conduct market research and analysis to evaluate trends, brand awareness and competition ventures to direct the best course of action.
  • Maintain relationships with media vendors and publishers to ensure collaboration in promotional activities.
  • Measure and report marketing performance using various metrics and present to Board of Directors.
  • Collaborate with regional Marketing Managers to align efforts and deliver a unified offering.
  • Master data management, influencing CRM development and data audits.
  • Maintain CRM to ensure all information contained within it is accurate and up-to-date.
  • Ensure the brands are continually unified and improved.
  • inspire the Marketing team and accomplish department objectives by managing staff; planning and evaluating department activities.
  • Responsible for the successful attendance at exhibitions. Taking ownership of each aspect of the show from booking through to attendance.
  • Deliver omnichannel campaigns for the rental division ensuring that the Kerridge Rental division is front of mind across all key mediums.
  • Take ownership of the Rental Divisions SEO.


Skills, Knowledge and Experience:

Essential

  • BSc/BA in marketing, business administration or relevant discipline.
  • Proven experience as Marketing Manager or similar role managing a team.
  • Thorough knowledge of strategic planning principles and marketing best practices.
  • Thorough knowledge of SEO principles.
  • Good understanding of market research techniques, data analysis and statistics methods.
  • Proficient in MS Office and marketing software (e.g. HubSpot, CRM, Google Ads & Analytics)
  • Talented with organic and paid channels including Social Media.
  • Excellent communication and people skills.
  • Strong organizational and time management with the ability to meet tight deadlines.
  • Creative and commercially aware.
  • Ability to work under pressure.


Desirable

  • Knowledge of ERP or business IT systems
  • Rental and global marketing experience is desirable


Join the inspHire family! Apply for this role today.

Permanent Full Time


inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.  

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and audiovisual and event products.  

Our pedigree has helped us develop state-of-the-art solutions, including two cloud subscription products, OnRent and Current RMS, which take our customers into a new era of flexible, scalable and readily available trading - wherever and however they work. 


Overview of the role: 

To bring our strategy to life, we are seeking a driven, confident, and passionate Marketing Executive with an abundance of ideas to join the marketing team, reporting to the Marketing Manager. Working closely with other members of the team, you’ll be responsible for developing and delivering exciting, forward-thinking campaigns and enticing content, whilst building relationships with industry publications and professionals and helping push all digital marketing efforts including SEO and PPC. You’ll bring with you an array of techniques and methods to promote our products, services and public image. With customers at the heart of what we do, we’re looking for someone who can help us continue to successfully reach our worldwide audience.


Responsibilities: 

  • Running social media channels, creating engaging content and scheduling posts 
  • Researching industry and technology trends that drive digital performance 
  • Writing engaging and informative blog content and press releases 
  • Creating enticing website content, with fresh ideas being explored 
  • Creating forward-thinking campaigns and monitoring and evaluating their performance
  • Reaching out to happy customers for testimonials & reviews 
  • Working closely with the design team on an array of projects 
  • Organising and attending trade shows globally (travel may be required) 
  • Sourcing advertising opportunities & liaising with industry publications 
  • Writing and proofreading copy for print and digital material 
  • Developing and improving on our marketing strategy 
  • Being actively involved in SEO efforts 
  • Helping manage our Google Ads account 
  • Monitor progress of campaigns and report on performance 
  • Collaborate on ABM and prospecting strategies 
  • Work with the sales and marketing team to maintain accurate and up-to-date data 
  • Generate high-quality website traffic and drive digital conversions 
  • Bring new, exciting & creative ideas to the table 


Personal profile: 

  • Graduate-level marketing/business/media qualification or equivalent experience 
  • At least 1 years + previous experience in a marketing assistant or executive role
  • Self-motivated and a positive can-do attitude 
  • Good teamwork skills 
  • Strong written and communication skills 
  • Great organisation, time-management and planning skills 
  • Knowledge and experience with SEO and PPC 
  • Social media awareness, interest and knowledge 
  • Experience using marketing software/tools such as Analytics, Google Ads, HubSpot, CRM 
  • Ability to report on the effectiveness of campaigns 
  • Great data management 
  • Good research and presentation skills 
  • Strong attention to detail and willingness to get stuck in 

 

If the above role excites you and you think you’ve got what it takes to help push our brand further forward, then apply for this role today

Full Time


inspHire (part of KCS Group) is a leading provider of hire and rental software to businesses of all sizes, across the globe. With industry experience surpassing 20 years is, inspHire has developed a variety of products that have been designed specifically to allow rental businesses to streamline processes, maximise equipment utilisation and increase profitability.

This team is responsible for providing inspHire software support to customers. This is delivered via email or phone. This is a close diverse Team who are very collaborative.  We have a large bank of resources to train and promote achievement.  The whole team contribute to department goals and everyone makes a difference.  If you do decide to join us there will be a bespoke training package for you to get up to speed.

As a Helpdesk Support Team Lead you will be responsible for supporting a small team within a larger group of 20+ people.  It’s a ‘lead from the front’ post where you will be supporting all of our clients with system issues, upgrades etc.  


Your responsibilities include but are not exclusive to:

  • Motivation and leadership of your team.
  • Manage the workload between the team, supporting where necessary.
  • Dealing with case management, setting customer expectations and assigning daily schedules.
  • Ensure team are working to inspHire agreed SLA’s.
  • Be the first person and level of escalation for any issues.
  • Facilitate training for the team and provide updates to Help Desk Manager on SLA’s and performance.
  • Ensure that the team maintain high levels of support to the customers.


Your competencies include but are not exclusive to:

  • Customer service focused.
  • Confident leader, with the natural ability to motivate and lead a team.
  • Decision-maker under pressure.
  • Understands priority and urgency of customers business requirements.
  • Business/commercial awareness.
  • IT Service awareness (you don’t have to be highly IT orientated but need to evidence knowledge of working on operating systems and architecture of servers).   Our ERP system is bespoke so training will be provided.
  • Strong communicator.
  • Forward-thinking/proactive nature.
  • Multi-tasker.


Your job function includes but not exclusive to:

  • Case management.
  • Regularly review own and Analyst case list, ordering by priority and oldest first.
  • Support the team to provide timely updates in accordance to inspHire SLA, as well as your own cases.
  • Deliver once a week case reviews.
  • Provide an initial response to all incoming queries and a case number in that instance.
  • Ensure consistent, meaningful, high quality updates in accordance to the inspHire SLA.
  • Be the first level of escalation, leading by example and setting the customers’ expectations.
  • Incident management.  
  • Provide weekly reporting and report back to Helpdesk Manager.
  • Develop the team in training and development, supporting them in the ability to reach their full potential
  • Managing daily rotas to ensure the desk is covered at all times.


inspHire core values:

Empathy, patience and understanding

Proactivity

Promote a positive, “no blame” attitude

Work towards and in line with the company mission statements and goals


Join the inspHire family! Apply for this role today.

Permanent Full Time


Company and Position Overview

Kerridge Commercial Systems (KCS) is growing and growing fast, new opportunities are available and change is required to continue on our journey of success.  It’s an extremely exciting time to be joining our business!

We’re ranked No.37 in the Sunday Times HSBC international Track 200, a league table that ranks the top 200 of Britain’s mid-market private companies in order of fastest-growing overseas sales.

As the market leader in developing and delivering fully integrated business management solutions our mission is simple: to design, implement and support high-performance systems that enable our customers to source effectively, stock efficiently, sell profitably and service competitively on a global scale.

At KCS the primary role of the Product Owner is to take ownership of the product backlog and to manage the delivery of any new features or fixes for the product. They work with the Development Team to ensure there are clear priorities and development goals that deliver maximum value to the business and our customers.


Main Duties and Responsibilities 

•             Be the go-to product contact for the development team and be available to carry out any demos and lead any requirement gathering or story mapping workshops with customers and stakeholders

•             Elicit customer and stakeholders’ requirements, translating them into epics, with architect guidance, and user stories that can be worked on by the Development Team to meet the acceptance criteria

•             Manage, refine and prioritise the product backlog determined by Product Management to ensure it is in a healthy state to aid with release planning

•             Actively participate and contribute in all Agile team ceremonies to help coach the team on what the minimal viable solution needs to achieve in order to solve the users’ problem

•             Set sprint goals for the Development Team then manage and report any release delivery risk (quality or timescales etc) to Product/Project Management teams so they can manage stakeholder expectations

•             Review any release documentation before it is published by the Development Team to ensure it articulates change benefits and carry out any user acceptance testing before any release is completed


Key Experience, Knowledge, Skills & Qualities

Experience & Knowledge:

•             Experienced in working with different levels of people of low or high technical ability to solicit requirements with a focus on the problem and value statements, not the end solution

•             Experienced in creating, maintaining and prioritising product backlogs using product management tools (e.g. JIRA or Azure DevOps)

 •             Experienced in working within an Agile delivery framework for business management software development companies (e.g. Scrum or Kanban)

•             Experienced in leading, developing and coaching a team to build a collaborative self-organised culture and team spirit

•             Working knowledge of overall software development life cycle processes and best practices (e.g. development, testing and deployment)

 •             Working knowledge of the Kerridge Commercial Services markets/customers and use cases in which our core products are present

 

Skills & Qualities:

•             The ability to communicate clearly requirements effectively from both a functional and non-functional perspective to form any acceptance criteria and delivery for the team

•             The ability to build and maintain strong and trusted relationships with both your team and key stakeholders

 •             The ability to influence and motivate stakeholders and team members to achieve objectives

 •             The ability to facilitate and lead any required team or stakeholder workshops with an objective purpose

 •             The ability to act decisively and communicate direction to the team on any priorities or risks

 •             The ability to adapt to change and successfully manage risk whilst reducing any impact on velocity

 •             The ability to prioritise, organise and plan their work and to seek improvement where required

 •             Must have a pro-active, positive, open and collaborative approach to working with others in a team

 •             Must be open to learning new skills and self-development to drive both personal and team growth

 •             Must be comfortable in giving feedback at all levels with integrity as well as receiving it to build trust


Join the inspHire family! Apply for this role today. 

Permanent Full Time


Our story began in 1997 when we were first to market a Microsoft Windows-based rental solution. Today, we work with businesses across the globe, offering a portfolio of products that best deliver on simplifying the operations of rental businesses. We’ve always believed in offering the best software and it’s our people that have helped us achieve the unbelievable. Our mission is clear: to make rental simpler everywhere, anywhere, and for everyone.


Your new role

We’re looking for a customer-focused individual to join our fast-paced Helpdesk team based in Nottingham. You will be responsible for providing superior customer support that by answering questions and troubleshooting problems with our products.   It would be great if you have some knowledge of an operating system and the architecture of a server.  You will share information proactively, act with integrity and transparency and deliver a clear and consistent service that continues to make our client’s lives easier. Clear and concise communication skills are a must.   

A busy but fun working environment where you will have the opportunity to progress and develop. Full training will be given to ensure you can hit the ground running!

Day-to-day you will:

  • Answer or make calls to inspHire customers to learn about and/or address any issues and software needs. 
  • Take full ownership of cases, responding efficiently and accurately. Explain possible solutions to problems, and ensure the customer feels supported and valued.
  • Identify solutions and preventative measures to improve the overall customer experience.
  • Utilise internal systems and keep databases up-to-date.
  • Ensure all cases are progressed in line with the inspHire SLO's.
  • Proactively share information to distribute knowledge and improve the customer experience. 


The Successful Candidate will:

  • Deliver quality in everything they do.
  • Act with urgency, moving fast to resolve requests.
  • Display a positive, can-do attitude.
  • Aim to exceed customer expectations.
  • Be curious to change, evolve and develop in ways that help us better serve our customers.
  • Show excellent communication skills, both written and verbal, to convey technical information in a clear and concise manner.
  • Problem-solve, striving to deliver first-time resolutions.


Role Requirements:

  • Good IT skills.
  • Knowledge of Microsoft Operating Systems (Server and Desktop Editions).
  • Knowledge and experience of Microsoft SQL Server.
  • Knowledge of Crystal Reports (Desirable but not essential).
  • Knowledge of Sage Accounting Solutions (Desirable but not essential).


The Package:

  • Good starting salary with the opportunity to progress.
  • Full training and support provided by a very experienced team.
  • 25 days annual leave.
  • Enrolment into the company pension scheme after probation.
  • Spacious offices located just outside of town.
  • Lots of support to make sure you are successful.


Join the inspHire family! Apply for this role today.

Permanent Full Time

Nottingham, England


Position Overview: 

inspHire is a market leader in the development and provision of rental software environments for a variety of sectors addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' hire desks and warehouses.

As Account Manager, you will liaise with internal and external stakeholders to manage several named key accounts within inspHire.


Main Duties and Responsibilities 

  • It is expected that, as a minimum, you will deliver an agreed annual sales target for the named accounts
  • You will be required to manage and co-ordinate all commercial aspects of the account on a daily basis, with a focus of driving sales and taking more of their IT spend
  • On a monthly basis, you will report and forecast at the sales meeting and via the CRM the activity and opportunity that exists within your accounts
  • You will endeavour to build relationships at all levels within your account and across any parent/sister companies
  • It is expected that much of your time will be spent at your customers’ premises, as well as at the inspHire Office
  • You will be in control of all contractual aspects of our relationship with the customer with the full support of the inspHire business
  • 100% commercial ownership of several named accounts
  • This role will involve liaising internally and externally to manage specific customers and influence solutions. 
  • Building relationships at all levels including board, executive and C-level within the accounts
  • Identification and closure of sales opportunities within this account
  • Internal and external management of account to ensure maximum commercial return for inspHire


Skills, Knowledge and Experience 

Essential

  • Strong commercial awareness in all areas
  • Experience of working in sales within a software solution sales environment
  • Excellent technical understanding from an application and technology perspective
  • Demonstrate success in a similar role
  • Excellent communication skills
  • Ability to build effective relationships at all levels
  • Commercially aware
  • Proactive
  • Motivated
  • Can-Do Attitude
  • Ability to accomplish a task and problem solve
  • A valid driving licence with a suitable car for business use

 Desirable

  • Knowledge of ERP or business IT systems
  • Appreciation for all products and services in the inspHire offering


Join the inspHire family! Apply for this role today.

Permanent Full Time


Role and specification overview:

inspHire Ltd is a software business within the Kerridge Commercial Systems group. We boast global recognition by providing market-leading software solutions to a broad range of rental businesses worldwide. 

We’re looking to bring a new Customer Success Specialist on board to work with our two cloud subscription products; OnRent and Current RMS. Helping further grow these products in their industries. You should be someone with a genuine interest in web technology, as you’ll be learning Current RMS and OnRent to demonstrate it to potential customers, helping onboard new businesses, as well as providing technical support as and when needed.  

We’d expect you to be comfortable and confident speaking to prospects and customers over the phone or through our online chat service Intercom and motivated to do what is required to help customers on-board, giving them a helping hand in getting set up and getting the value they’re looking for.

The Customer Success team is a tight unit that is approachable and trustworthy. The way they communicate together, share knowledge and continually work on their development makes it a part of something much more than you would find in your typical customer service role. 


The ideal person:

  • ‘Gets’ the role and is able to hold a conversational tone of voice, through positive or challenging interactions while getting the best results.
  • Wants the role: Someone who genuinely has the fire to see our customers succeed as well as themselves, the business, and their peers.
  • Is capable of understanding the unique aspects of modern web-based software to a degree where they can explain and train others.
  • Will have the motivation to nurture trialists who are either struggling to use the product or who are at a pivotal point where we can convince them to pay.
  • Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism.
  • May have experience in any of the following industries: Live events, broadcast, production, or construction and plant & tool. 


Key responsibilities:

  • Learn (and keep up to date with) the Current RMS and OnRent products and other cloud subscription products within the Group as and if required.
  • Provide excellent support to our customers through online conversations, using our Intercom messenger, or over the phone if needed.
  • Demonstrate the product to prospective customers.
  • Help new trial users get started and on board with the product, helping them import data and set up their systems correctly.
  • Seek feedback from trials and customers on the product, to pass it on to Product and Development.
  • Take part in ad-hoc projects as required to help improve the business’ performance and the product.


Join the inspHire family! Apply for this role today.

Permanent Full Time


Want to be a part of our team?

We are a leading provider of world-class Rental Software and have been established for over 20 years. As we continue a period of fantastic growth we are recruiting for the exciting role of Junior Account Manager.

This is a fantastic opportunity for someone who would like to move into the world of business-to-business IT system account management.

You will be an energetic, natural people person, who enjoys working independently and as part of a team. You will be flexible in your approach, with an ability to respond to short term requests, always be customer centric in what you do and focused on being the best you can be.


What will you be doing? 

You will be working towards managing a portfolio of existing inspHire accounts using our inspHire Office Edition rental management software

You will liaise with key stakeholders and will take the lead for all aspects of the junior account manager role. You will be hosting engaging proactive calls, conducting online and face-to-face meetings, leading exciting software demonstrations, right through to submitting creative, detailed proposals and uncovering opportunities to help our customers make the most of the inspHire products and associated professional services.


Key Responsibilities

  • Exceeding sales targets and meeting all KPI’s
  • Providing existing customers with customised, engaging software demonstrations
  • Creating detailed solution based and commercial proposals with demonstrable ROI examples
  • Chairing and organising meetings with key stakeholders within the companies you work with, involving end users, managers and directors.
  • Updating all internal systems including CRM & quotations system
  • Provide the handovers to our Professional Services team
  • Getting a deep understanding of the needs of our customers and the industry we work in
  • To undertake any other duties deemed appropriate 


What would make you a good fit for this role? 

With a successful track record in providing outstanding levels of customer service, you will demonstrate the following:

  • Experience in a hands-on customer-facing role
  • Experience in a sales or account management-related role, preferably technical or IT related but not essential
  • The ability to engage, collaborate and influence both a technical and non-technical audience
  • Excellent organisation skills with the ability to multitask, achieve deadlines whilst maintaining excellent attention to detail
  • Excellent written and verbal skills allowing you to communicate the information you provide accurately, engagingly and articulately
  • Having the ability to use a system confidently in front of an audience
  • Being the kind of person that likes to know everything about the products they sell and audience they are providing them to, in order to be the best you can be at what you do
  • Excellent decision-making skills and commercial knowledge
  • Willingness to travel nationally and internationally when required
  • You have a full clean Australian driving licence


Join the inspHire family! Apply for this role today.

Permanent Full Time


Role and specification overview:

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment.

Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.

To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.


Main Duties and Responsibilities:

  • Ensures all customers are successfully using the product.
  • Provide setup assistance, technical support and training to customers who use our product, replying to inbound queries.
  • Offer tailored training sessions online to both new and existing customers.
  • Develop customer relationships that promote retention and loyalty.
  • Closely monitor Support cases and Customer Feedback to feed this information back into the Product Development Team.
  • Offer document layout modifications to customers who request for changes via HTML and CSS (training provided on the job).
  • Work with internal stakeholders to resolve customer issues.
  • Focus on delivering customer service to many customers.
  • Create help documentation and video content to help the customer base.

You have experience of dealing with customers, are analytical (comfortable with data) and a great problem solver. You excel in building relationships both with Customers and internal stakeholders.


The ideal candidate will have:

  • Education: BTEC/A-Levels or Equivalent as a minimum. 
  • Demonstrable interest in IT with a drive to build a successful career.  Knowledge of HTML would be great).
  • The ability to quickly learn new applications and technologies and a desire for continuous learning and improvement.
  • Strong interpersonal skills, customer empathy and determination to resolve issues.
  • Analytical, data and process-oriented mind-set who wants to problem solve.
  • Enthusiastic and creative in problem-solving.
  • Flexible and adaptable – both products and their processes will develop over time. 
  • Excellent communication skills and willingness to work with others, providing cover and support during peak demand times/holidays/sickness.
  • The ability to plan, prioritise and work on several projects at once.
  • The desire to work under pressure and in a fast-paced environment.
  • Comfortable with a 3 week rolling Monday to Friday shift pattern.


What does inspHire offer you?

An Opportunity to work with an early-stage product in a forward-thinking established and growing software solution company. We offer a variety of development and training to advance your career and we will work with you to accelerate your advancement.

  • Great working environment
  • Quality Training Provided
  • Career Development and Opportunity to grow


Become part of our amazing inspHire family! Apply for this role today.

Permanent Full Time


Role and specification overview:

inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.

With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment.

Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.

To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.

 

The ideal person:

  • ‘Gets’ the role and is keen to learn and demonstrate our products to prospects. They will have the nous and motivation to nurture trialists who are either struggling to use the product or who are at a pivotal point where we can convince them to subscribe.
  • Wants the role: Someone who genuinely has the fire to see our customers succeed as well as themselves, the business, and their peers.
  • Is capable of understanding the uniqueness of modern web-based software to a degree where they can explain it to others.
  • Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism.
  • May have experience in the rental sector in any of the following industries: Live events, broadcast, production, construction equipment rental or understands general B2B commercial business processes.
  • Has strong interpersonal skills, customer empathy and determination to resolve issues.
  • Demonstrates excellent communication skills and has a desire to work in a fast-paced environment.
  • Shows willingness to collaborate and work with others, providing cover and support during peak demand times/holidays/sickness.
  • Demonstrable interest in IT with an eye for product detail and design and wants to build a successful career in the software industry. 


Key responsibilities:

  • Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required.
  • Demonstrate the product to prospective customers.
  • Seek feedback from trials and customers on the product, to pass it on to Product and Development.
  • Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed.
  • Help new trial users get started and on board with the product, helping them set up their systems correctly.
  • Monitor the market to help create competitive analysis and suggest improvements in both design and functionality that will help further grow both SaaS products in their industries. 
  • Take part in ad-hoc projects as required to help improve the business’ performance and the product.


What does inspHire offer you?

An Opportunity to work with two exciting SaaS products within an established and growing software company. We offer a variety of development and training with qualifications and we will work with you to accelerate your career.

  • Great working environment
  • Quality Training Provided
  • Career Development and Opportunity to grow


Become part of our amazing inspHire family! Apply for this role today.

Working With

inspHire partners

Winner

inspHire won the HAE Supplier of the Year 2016 Award

All rights reserved to inspHire Ltd.