Customer Success Specialist (Sales)
Permanent Full Time
Role and specification overview:
inspHire is a business within the Kerridge Commercial Systems Group (KCS) and boasts global recognition as a specialist software provider; delivering fully integrated trading and business management solutions to companies in the rental industry – wherever they are in the world.
With a unique depth of knowledge and experience in the rental industry, inspHire has a wide range of clients who rent, sell and service construction equipment and other rental equipment such as Audio Visual and Event equipment.
Our pedigree has helped us develop state-of-the-art solutions, including our latest cloud subscription products, OnRent and Current RMS which aim to take our customers into a new era of flexible, mobile, and readily available trading - wherever and however they work.
To help further grow these products, we are seeking a technically minded, solutions expert. Someone who’s proactive, has a passion for product design and the confidence to suggest areas for improvement in a fast-paced environment.
The ideal person:
- ‘Gets’ the role and is keen to learn and demonstrate our products to prospects. They will have the nous and motivation to nurture trialists who are either struggling to use the product or who are at a pivotal point where we can convince them to subscribe.
- Wants the role: Someone who genuinely has the fire to see our customers succeed as well as themselves, the business, and their peers.
- Is capable of understanding the uniqueness of modern web-based software to a degree where they can explain it to others.
- Approaches their work and their relationships with their colleagues with maturity, patience, and professionalism.
- May have experience in the rental sector in any of the following industries: Live events, broadcast, production, construction equipment rental or understands general B2B commercial business processes.
- Has strong interpersonal skills, customer empathy and determination to resolve issues.
- Demonstrates excellent communication skills and has a desire to work in a fast-paced environment.
- Shows willingness to collaborate and work with others, providing cover and support during peak demand times/holidays/sickness.
- Demonstrable interest in IT with an eye for product detail and design and wants to build a successful career in the software industry.
Key responsibilities:
- Learn (and keep up to date with) the Current and OnRent products and other cloud subscription products within the Group as and if required.
- Demonstrate the product to prospective customers.
- Seek feedback from trials and customers on the product, to pass it on to Product and Development.
- Provide excellent support to our customers when needed through online conversations, using our Intercom messenger, or over the phone if needed.
- Help new trial users get started and on board with the product, helping them set up their systems correctly.
- Monitor the market to help create competitive analysis and suggest improvements in both design and functionality that will help further grow both SaaS products in their industries.
- Take part in ad-hoc projects as required to help improve the business’ performance and the product.
What does inspHire offer you?
An Opportunity to work with two exciting SaaS products within an established and growing software company. We offer a variety of development and training with qualifications and we will work with you to accelerate your career.
- Great working environment
- Quality Training Provided
- Career Development and Opportunity to grow
Become part of our amazing inspHire family! Apply for this role today.
